Episode 163 – Celebrity Service with Geoff Ramm

Episode Overview

This podcast is known for having some of the biggest names in sales and business in America. But today we are going global and welcoming the biggest name in customer service in the UK to the show. Geoff Ramm, keynote speaker, creator and author of ‘Celebrity Service’ and ‘OMG Marketing,’ joins Gina and Susanna for this can’t miss episode. Hailed by Forbes as “A Game Changer,” Geoff brings his insights, expertise, and disarming British wit to The Women Your Mother Warned You About.

Geoff asks you to imagine a simple scenario… What if Adele or Beyonce walked into your business or asked for your services? How would they be treated? What lengths would you go to make them happy with their experience? It creates a new perspective on how you operate day to day. Geoff also discusses how companies aren’t investing in getting people motived, how process kills service, and cost vs. investment.

He gives unique ideas, tips and advice from the unorthodox to the simple and effective. Geoff also explains how great customer service is common sense, but not common practice. Listen as he proposes one simple question that you, your organization, or leadership can ask themselves that will open a whole new outlook on the priority of customer service.

Learn more about Geoff Ramm

Check out over a hundred free videos on Geoff’s Youtube channel 

Come and grow with Sales Gravy

More about Gina

Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic

Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.

“Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.

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