Gina and Rachel are all up in their feelings. Well really, they’re just talking about emotions, specifically emotional intelligence. As our sales worlds get faster, more complex and communication face to face becomes less prevalent it’s more important than ever to make everything we say COUNT…and not count against us.
There are so many challenges to face with prospects and customers that controlling our emotions can be very difficult. Gina and Rachel discuss their own struggles with clients and how they deal with them constructively instead of destructively. There are tons of suggestions for further study in this episode so make sure to click the links below for more.
On today’s podcast…
:56 – Rachel will sell you your piece of paradise
3:26 – Clients who can’t deal with reality
7:44 – In any selling process, people are going to purchase based on how they value something.
13:35 – Gina’s controversial definition of emotional intelligence
17:39 – Three Toxic Phrases to Avoid
23:28 – Perception is reality for all people
29:19 – It’s never a bad idea to just keep your mouth shut
36:50 – Books to read for your emotional intelligence: Sales EQ by Jeb Blount
36:50 – Books to read for your emotional intelligence: Emotional Intelligence 2.0 by Travis Bradberry
36:50 – Blogs to read for your emotional intelligence – Gina’s blog
More about Gina
Gina Trimarco is CEO/Founder of Pivot10 Results (training and strategy company) and Carolina Improv Company (comedy club and school). She has 25+ years of experience in marketing, sales, operations and people training. Gina combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition. A true Chicago city girl, her much older father trained her in sales starting at the age of 10, working in flea markets.
More about Rachel
Rachel Pitts is a Mom, Realtor, Author, and Creator of The Closing Curve, a new real estate software focused on enhancing the buyer experience. With a background in show business, her motto is: Entertain. Inform. Inspire. Find Rachel on social media as RachelonRealEstate, at www.rachelonrealestate.com and www.theclosingcurve.com and pick up her book, The Gift of Wreckage on Amazon
More about Keith Walters
As Managing Principal of Walters Dev Group, LLC, Keith currently assists companies via board and advisory roles. Keith has spent more than 30 years using a strong entrepreneurial focus to lead, advise and grow very successful businesses. His focus on operational excellence brings stability into organizations he leads and guides. Through a unique management system focused on company growth and strong culture development Keith helps build businesses that are true talent magnets.
Women Your Mother Warned You About™ is part of the Sell or Die Podcast Network. Check out these other amazing SORD podcasts.