On today’s show Gina welcomes Tatiana Ferreira, a CX expert, discussing the importance of customer experience in driving transformative change and increasing revenue. She highlights that customer experience is not limited to luxury brands but applies to all businesses. Tatiana emphasizes the value of creating a welcoming and inclusive environment for both employees and customers. She gives suggestions on hiring “happy empolyees. Tatiana also advises companies to establish measurable KPIs to track the impact of CX initiatives and to integrate multiple channels for a seamless customer experience.
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Engagement Expert – Speaker – Sales Trainer – Entrepreneur – Improv Comic
Gina is a Master Sales Trainer for Jeb Blount’s Sales Gravy who combines street smarts and improv comedy skills with her experience in the corporate and entrepreneurial worlds, which sets her apart from her competition.
“Sass without too much crass” is how Gina Trimarco describes herself. A high energy entrepreneur, engager, speaker, trainer, improv comedienne and podcast producer, Gina credits most of her success on her upbringing by her Italian mobster dad and German immigrant mother.